I was at my cousin's house last week and as I walked out the door, he handed me a letter from a local real-estate office. It's a solicitation letter, aimed at attracting new customers.

You tell me, would you trust these folks to handle a complicated transaction like the sale of your home, given their obvious lack of concern for simple things like punctuation, spelling and good grammar?


















(When I clicked on the document above to make it larger, I realized I didn't do a very good job of crossing out the agent's name and contact information. You know what? Too damn bad. That's what you get, Rosemary.)